Our Reviews

I have had my vehicle to Integrity twice because the “service tire monitor system” light comes on. I had them replace the sensor, then about a month later it came on again for another tire. I had it checked at an independent auto service center and was told the sensors were good, but it needed to be relearned. When I took it to Integrity Chattanooga, they said it was the sensor. I paid to have that one replaced. A few days later the light is on again. I don’t believe this is a coincidence. It all began when I had an oil change and tire rotation at Integrity. When I left there that time, I found that they had only tightened one lug nut on the back wheel. I took it back twice for noise/vibration and then had to go to an outside auto service. They found that the noise and vibration in that wheel was because Integrity had not tightened the lug nuts. I am beginning to not have faith in the dealership because they told me that wheel was safe for me to drive. Thank God I stopped somewhere else and they took care of it by tightening the lug nuts. My current issue is with this “service the tire monitor system”. I am not getting a good feeling about this - did they plug the sensor in good? Who knows! I have paid to have two replaced, so I’m beginning to question them!

My service associate was great keeping me in the loop about what was going on and the best way to fix if

Nice sales person

I’m always greeted and kept informed of the progress.

It was quicker than precious visits, courtesy & communication was greatly improved!

Consistent quality customer service

This is my first purchase with Integrity and I was treated like a life time customer. I look forward to doing business with this dealer on my next purchase.

From my first visit to driving off the lot with my new truck, my salesman, John McDaniel, was absolutely fantastic. His knowledge of the vehicle and its electronics was phenomenal which he shared with me for nearly an hour to make sure I was comfortable with my new truck. In addition, the finance manager, Gary Newman, was also exceptional. He expertly shopped finance options to get me the very best interest rate available. I highly recommend this dealership.

The process was quick and painless. By that I mean there was no pressure nor stress. No pushy sales rep begging for a commission. I called the day before inquiring about a White Buick Envista that I had seen online. I was told by Charlie Calabro that it was definitely in stock, we discussed pricing of said vehicle and we set an appointment for the following day as I had to travel from another state. Charlie assured me that he would have the car out front waiting for me to test drive it. When I arrived the next day it was indeed already waiting, which tailored the experience specifically to me. Him keeping his word was most important I appreciated this small gesture a lot. I took it for a test drive and quickly made up my mind to make the purchase with the exception of a different color because white just didn’t give me the WOW factor. I didn’t need much convincing I was very intentional about this purchase. I had my eye on a specific vehicle for an allotted time and had done all my research. We sat down to begin paperwork and Charlie asked to have my car washed, detailed and gas topped off. Charlie was very easy to work with, talk to, and was very attentive with the help of Tyler Ridley whom was also great to work with. There was not one person that I encountered in the building whom didn’t speak, spark a conversation or extend an congratulations. 10’s across the board Customer Service, Customer Satisfaction, Facility Cleanliness, etc..

No Hassel trade. The dealership did not waste our time back and forth. We came to an agreement really fast

I sent a text to the website and was immediately responded to by Greg Pope about the exact vehicle I had in mind; completely different experience from a previous dealer I had attempted to contact. From that point Greg was extremely helpful and responsive and made the entire process simple. Finance guy was excellent (Power Glove and Trapper Keepers in office) and fast! Genuinely enjoyed working with the whole team and couldn’t be more happy.

Great experience

It was fast, well done. The dealership was clean

great dealership

All was excellent except for black shoe/boot marks on the drivers door from worker getting in and out of my vehicle. A little slow for lube, il filter and tire rotation. Took 2 hours.

Very helpful fast service very nice people

Professional service and time efficient service

Our sales person, Noble, and finance manager, Tyler, are both exceptional in their jobs and extremely personable. They kept our truck-buying experience easy & moving -along! We highly recommend them & their dealership, Integrity Buick GMC!!

Andrew and staff always do a great job servicing my vehicle.

A no nonsense transaction. I spoke with Greg Pope. Told him what our credit scores were. What I was looking for and when I would be buying. We are 2 hours away and I or my husband have patience with the normal 2 hour visit. The paperwork was done when we got there. We signed off and was on our way in about 15 minutes. Very pleased.

You guys were great. Very easy to worry with

Excellent service

Great job

Dalton got me in and out quickly.

Prices are getting ridiculous

Quick service and great friendly folks

After getting numerous emails, calls and texts I decided to try the service department. The experience and results were the worst I have encountered at a dealership. I made the appointment for oil change, tire rotation, spark plug replacement, transmission service, and the four point wheel service. The appointment was two weeks out because the tasks were numerous so I took the first 8 AM appointment. The feel was not not one of professionalism when I encountered the write up guys, but surely they must be good at this Cadillac dealership...not true. Car was promised late in the day and they said they would call. No call throughout the day...I call about 6 for an update, no one in the shop to answer apparrently...so the first disappointment. Call them about 10 the next morning and ask if the car is ready to pick up and ask why I have had no updates...guy who answes passes me off to someone else who asks the same questions of me...he looks up the status...the oil has been changed! He says the transmission guy is "not in" and I stop him there. Stop the service, prepare the bill and I am on my way to the dealership to pick up the car. I get there, no explanations, they prepare the bill and he walks me to the Cashier...on the way I ask to see the bill...and the only thing on it is the oil change...I ask and he said they didn't have time for the spark plugs either...never an apology from anyone on this rookie experience...I pay and leave to never return and now report the worst "dealer service experience" I have ever had.

Alex always takes great care of me and the Acadia!

Both Bridget and Gary were both very good to me!

I took my truck to the shop on Friday 4/4/25 to get my audio repaired, it is the only thing that is not working on my dashboard. I dropped off that morning at 7:15. At 5:32 I called to check on it and the service department was closed. I spoke to a gentleman there but I don’t remember his name, he said that the service department closed at 5:30 and he recommended that I call back Saturday. I called Saturday 4/4/25 at 8:46 - 8:48 and I spoke with a man whose name is Alex and he stated that it probably wasn’t ready and Dalton was not there (my only issue is no communication with me). I called Monday and spoke with Dalton from1:25 - 1:32. He was explaining to me that a manager had left earlier and Friday was very hectic and when they checked on my audio replacement that it was still in Memphis, but they were looking for it at any time. I asked him to call me if my system wasn’t in by 3:00 and I would pick up my vehicle until the replacement part came in. It didn’t come in so Dalton did call me and I picked up my truck. Dalton called me 4/10/25 at 3:16 and told me that my radio was there and that I could drop off my truck Monday 4/14/25. I dropped it off and 8:00 and stayed there until 9:44. The radio was working when I drove off the lot. I got home and was beginning to program my stations and it stopped working again. I immediately took my truck back and they tried working on it again and they could not repair it, Dalton stated that they were going to have to order me another one. I was there until around 2:30 that afternoon and now I am waiting for my callback telling me when to bring my truck back. I am typing this on Thursday 4/17/25 at 1:31pm and I still haven’t heard anything. I love my truck, this is the second truck I have bought from Integrity. But I am disappointed with the communication side of things. All a customer wants is to be kept informed, even if it’s just a call to a couple of days later saying that we are still waiting on the part. Other than that I am happy. I also met one of the owners, he wasn’t talking to me but he talking to another older gentleman who seems to have bought many trucks there, he was wanting a truck that could pull a large load on a trailer and he said that he would probably have to buy a F450. We spoke and I was just there listening to them talk. He is a very personable young man, well groomed and articulate when he speaks. Let’s please get my audio resolved and keep me informed. And by the way I do have insurance on my system and I paid my $109i.25 copay which I don’t expect to pay again for something that wasn’t repaired. Thanks for giving me the opportunity to share my experiences. Brian

Andrew Frantom goes above and beyond to take care of his clients.

Great service as always.

Always a pleasure to work with your service team.

Great service experience!

Dalton takes really good care of us when we come in.

Thanks for the car wash with my oil change and tire rotation!

Great job

Dealing with Integrity is always a pleasure. They work with you and make sure the deal that you get is satisfactory with your needs. The only problem, which is not the fault of the dealer, but the paperwork that has to be completed to purchase a vehicle. There is too much to sign, and process.

Took 4 days to complete repairs. Never received a call to advise me what was going on. Finally I called advising I needed the car to take a road trip. Thirty minutes later I received a call advising that my car was ready to be picked up. You need a better communication system.

Always friendly and professional service will continue to have my car service at Integrity Buick Chattanooga Tenn.

The service was excellent and they were very friendly

This is my 4th time buying a vehicle here. I keep coming back because Jason makes sure I’m taken care of. He makes the process so easy and is so great to work with!!

It was a very pleasant experience dealing with Bridget.

best dealership in Chatt

Greg Pope is one of the nicest and most authentic car dealership professionals we have ever worked with. He went above and beyond to listen to what we were looking for and then making a recommendation we had not previously considered. We have two really good options we were looking at from different dealerships and his recommendation changed our mind. His service level continued to be amazing after we had a deal but needed to delay the actual transaction due to our new house closing. Then when we took delivery, he made sure it was easy and that we understood how to operate our new vehicle. Truly a great experience for us. Thanks Greg!!

I had a good experience at Integrity GMC!

Called and made appointment for a recall and was there 1:45 min then was informed parts would be order then will need to go back again. It’s just clips. Come on GMC

YOUR SERVICE TEAM IS EXCELLENT ! ALWAYS IN GOOD MOOD, SMILING AND EAGER TO HELP. I WORK A FEW BLOCKS FROM THE SERVICE CENTER, THEY ALWAYS GIVE ME A QUICK RIDE BACK TO MY OFFICE. GOOD JOB INTEGRITY GMC CHATTANOOGA!

Quick easy professional service.

I will always bring my truck in for oil changes and maintenance there.

Good, complete, timely.

Wait time was not long. The customer lounge is very comfortable and everyone is friendly

All was very good

V ery good service took good care of this 85 yr. old.You have good people working for you. JC THompson Jr. 899-2459

The service team at Integrity GMC is always great, and I truly appreciate the professionalism and customer care I’ve experienced here. However, during my most recent visit for a routine oil change, I noticed my check engine light was on when I picked up my vehicle. It wasn’t mentioned by the team at pickup, nor was it noted on my service invoice. When I called to ask about it, I was told I could bring the vehicle back in, which I plan to do. While I understand things can be overlooked, it did surprise me that the tire indicator light was mentioned but the check engine light wasn’t addressed at all. I feel that should be a standard part of a service visit—at least a quick explanation so customers aren’t left wondering. I still have confidence in the team and the dealership overall, but I wanted to share this feedback as I believe it could help make the great service here even better. Thank you!

Done on time

Bridget Sanders has been my go to car person for over 10 years. I have been driving a 2023 GMC Yukon Denali and was ready to downsize and went to see her about a GMC Acadia, which is what I purchased. Everyone at the dealership from Jacob to the finance gentleman to the service gentleman that cleaned up the car for me was fantastic. The entire dealership from the person that answers the phone all the way up to the owners are kind, welcoming, and most important honest it is always a wonderful experience to deal with the people at Integrity

The dealership did ok although i think they could have helped more with pricing than they did. i am sure they could have supplied parts at cost. The real problem seems to be general motors inability to supply parts in timely matter when needed and the fact that, at least in my case, the product does not hold up. i can not understand how a truck driven by an old man to get to work had to have a new transmission at 87,000 miles and a new steering rack at 97,000. what is almost funny is your sales people are telling people the trucks last 200,000-300,000 miles?

My only complaint is how long it took to finish. I was also supposed to get a wash, but it wasn’t done but that’s not a big deal

I made an appointment and advised the issue. When I arrived at the dealib ership I was advised that I would have to leave it all day. I had to call my wife to drive 60 miles to come and get me. On the way back home I received a call stating my truck was ready to be picked up. Very unprofessional!

Despite being an unwanted repair and delay for parts, Caleb handled the service beyond expectations even arranging a rental car while we waited for the part.